Refund and Cancellation Policy
Effective Date: November 2026 • Committed to fair and transparent educator support across Uganda.
1. Commitment to Quality Educational Support
At Remedial Corner, we strive to provide Ugandan educators, secondary learners, and parents with the highest quality revision materials, competency-based teaching guides, and pedagogical tools. We recognize that internet connectivity, mobile money processing errors, or technical hiccups occasionally arise, and we are committed to handling all refund requests equitably and promptly.
2. Eligibility for Refunds
Refunds may be requested within seven (7) calendar days of purchase under the following circumstances:
- Duplicate Mobile Money Transactions: If network fluctuations cause your MTN Mobile Money or Airtel Money account to be debited twice for a single package or download.
- Unfulfilled Document Downloads: If a technical error on our platform prevents you from accessing or downloading purchased digital lesson notes, schemes of work, or examination papers.
- Major Discrepancy from Curriculum Specifications: If downloaded materials fail significantly to meet stated NCDC curriculum guidelines and our support team cannot provide a rectified version within 48 hours.
Note: Free resources, complimentary notes, and successfully delivered digital downloads that have already been fully accessed and saved are non-refundable.
3. Cancellation of Subscriptions & Recurring Packages
If you have subscribed to an ongoing teacher revision package, school portal license, or premium membership, you may cancel your subscription at any time without penalty:
- Cancellations will take effect at the conclusion of the current billing cycle (e.g., end of the term or month).
- You will retain uninterrupted access to all tools, lesson generators, and saved archives until your active billing period concludes.
- To cancel, visit your My Account Dashboard or email [email protected].
4. How to Request a Refund
To initiate a refund claim, please contact our support team:
Approved refunds are processed back to your original MTN or Airtel Mobile Money account within 48 to 72 business hours.
5. Related Policies & Contact
Please review our complementary legal guidelines and terms:
